General Terms & Conditions

Kingdom of Wow

Also published as: Algemene Voorwaarden | Allgemeine Geschäftsbedingungen

Last updated: 25 June 2026

1. Identity of the Trader

Kingdom of Wow is operated by:

Legal name: KOW Lifestyle Europe B.V.

Address: Althof 27, 5831 DZ, Boxmeer, The Netherlands

Telephone: +31 619885226

Email: hello@kingdomofwow.com

VAT number: NL857863459B01

Chamber of Commerce / KvK: 69408300

2. Applicability

These General Terms and Conditions apply to all offers made by Kingdom of Wow and to all distance contracts concluded between Kingdom of Wow and a customer through the website kingdomofwow.com or any associated online interface.

By placing an order, the customer accepts these General Terms and Conditions in full. Kingdom of Wow reserves the right to update these terms from time to time. Changes take effect upon publication and do not affect contracts already concluded.

These terms apply to both registered account holders and guest customers.

You must be at least 16 years of age to use this website. By using this website, you warrant and represent that you are at least 16 years of age.

This website uses cookies. By using this website, you consent to our use of cookies in accordance with the terms of our Privacy Policy (kingdomofwow.com/pages/privacy-policy) and Cookie Policy (kingdomofwow.com/pages/cookie-policy).

3. Offers and Order Process

All product descriptions, images and prices on kingdomofwow.com constitute an invitation to purchase, not a binding offer. A binding contract is only formed when Kingdom of Wow sends the customer a dispatch confirmation by email.

Kingdom of Wow reserves the right to decline an order after it has been placed, for example if a product is out of stock, if a pricing error has occurred, or if a payment cannot be processed. In such cases the customer will be notified promptly and any payment already made will be refunded in full.

The customer is responsible for ensuring that the details entered during the ordering process - including delivery address and contact information - are accurate. Kingdom of Wow cannot be held responsible for failed deliveries resulting from incorrect information provided by the customer.

Upon conclusion of the contract, Kingdom of Wow will send an order confirmation to the email address provided. The customer is advised to check the order confirmation against the order placed and to contact Kingdom of Wow immediately at hello@kingdomofwow.com if any errors are identified.

4. Prices and Payment

All prices shown on kingdomofwow.com are inclusive of VAT at the applicable rate for European destinations. The VAT rate applied reflects the rate of the EU member state to which the order is delivered. For customers outside the European Union, including the United States, prices are shown exclusive of any local taxes or duties. Any applicable import duties or local taxes for non-EU deliveries are the responsibility of the customer and are not included in the price shown at checkout.

Kingdom of Wow accepts the following payment methods:

Available worldwide: Shop Pay, credit and debit card (Visa, Mastercard, American Express, UnionPay), Apple Pay, and Google Pay.

Available in selected European markets in addition to the above:

• Bancontact (Belgium)

• iDEAL and Wero (Netherlands)

• Klarna (available in most EU countries; availability varies by market)

• MobilePay (Denmark and Finland)

• Przelewy24 (Poland)

Payment is processed at the time of order, or where a deferred payment method is selected (such as Klarna), in accordance with the terms of that payment provider. Card details are encrypted and processed via a certified third-party payment provider. Kingdom of Wow does not store full card details.

Kingdom of Wow does not apply surcharges for any payment method beyond its actual processing cost, in accordance with Article 19 of Directive 2011/83/EU.

5. Delivery

Kingdom of Wow ships worldwide. Customers in the United States and the European Union can place orders directly through kingdomofwow.com. Customers in all other countries are invited to contact us at hello@kingdomofwow.com to receive a shipping quotation before placing an order.

Delivery is free of charge for orders shipped within the United States and the Netherlands. For all other destinations, a shipping fee applies. Delivery costs are calculated at checkout based on the delivery address entered and are shown before the order is confirmed.

Kingdom of Wow aims to dispatch orders within 2 working days of receiving the order confirmation. Estimated delivery times are as follows:

• United States: 5-8 working days

• European Union: 3-5 working days

• Rest of world: delivery times vary by destination and will be confirmed at the time of quotation

Where no specific delivery date has been agreed, Kingdom of Wow will deliver within 30 days of the date of order, in accordance with Article 18 of Directive 2011/83/EU.

Risk of loss of or damage to the goods passes to the customer at the moment of physical delivery to the customer or to a third party designated by the customer (other than the carrier).

If a package cannot be delivered and is returned to Kingdom of Wow as a result of an incorrect address provided by the customer or failure to collect, the costs of return and re-delivery may be charged to the customer.

6. Right of Withdrawal

6.1 The right

If you are a consumer purchasing through kingdomofwow.com, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with Directive 2011/83/EU.

The withdrawal period expires 14 days from the day on which you, or a third party designated by you (other than the carrier), acquires physical possession of the goods. In the case of an order containing multiple items delivered separately, the withdrawal period runs from the day on which you receive the last item.

6.2 How to withdraw

To exercise your right of withdrawal, you must inform Kingdom of Wow of your decision to withdraw by means of an unequivocal statement before the withdrawal period expires. You may do this by:

• Sending an email to hello@kingdomofwow.com with a clear statement of your decision to withdraw; or

• Using the electronic withdrawal function on our website:

• Using the model withdrawal form below (Section 6.5), sent by email or post.

The withdrawal is deemed to have been exercised in time if you send your communication before the 14-day withdrawal period has expired. Withdrawal is legally effective at the moment you submit your declaration - Kingdom of Wow's acknowledgement does not affect this.

6.3 Effects of withdrawal - refund

If you withdraw from your purchase, Kingdom of Wow will reimburse all payments received from you, including the standard outbound delivery costs, without undue delay and in any event within 14 days of the day on which Kingdom of Wow is informed of your decision to withdraw.

Reimbursement will be made using the same payment method you used for the original transaction, unless you have expressly agreed otherwise. No fees will be charged to you as a result of the reimbursement.

Kingdom of Wow may withhold reimbursement until the goods have been received back, or until you have supplied evidence that you have sent the goods back, whichever is the earliest.

If you chose a delivery method more expensive than the standard delivery option offered by Kingdom of Wow, the supplementary cost above the standard rate will not be reimbursed.

6.4 Effects of withdrawal - return of goods

You must return the goods to Kingdom of Wow without undue delay and in any event within 14 days of the day on which you communicated your withdrawal to us.

Kingdom of Wow will provide a prepaid return shipping label by email. You will not bear the direct cost of returning the goods.

You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods - for example, if shoes have been worn outdoors rather than tried on indoors.

6.5 Model withdrawal form

You may use the following form to notify your withdrawal. Its use is not obligatory - any unequivocal written statement or use of the electronic withdrawal function is equally valid.

To: Kingdom of Wow, Althof 27, 5831 DZ Boxmeer, The Netherlands, hello@kingdomofwow.com

I/We hereby give notice that I/We withdraw from the contract for the purchase of the following goods:

Goods ordered on / received on:

Name of consumer(s):

Address of consumer(s):

Signature (only if submitted on paper):

Date:

6.6 Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

• Goods made to the customer's individual specifications or clearly personalized - this includes all bespoke and custom-made footwear offered by Kingdom of Wow, in accordance with Article 16(c) of Directive 2011/83/EU.

7. Refunds

Refunds following a withdrawal will be processed within 14 days of Kingdom of Wow receiving the withdrawal declaration, provided the goods have been returned or evidence of return has been supplied.

Refunds for defective goods will be processed within 14 days of Kingdom of Wow confirming the defect.

Refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

8. Legal Guarantee of Conformity

Kingdom of Wow is responsible for ensuring that all goods delivered conform to the contract at the time of delivery.

Under Directive 2019/771/EU, consumers have a legal guarantee of conformity of at least two years from the date of delivery. If goods are found to be defective within this period, you may be entitled to repair, replacement, a price reduction, or a full refund, depending on the circumstances. The legal guarantee covers defects that existed at the time of delivery. It does not cover damage resulting from normal wear and tear, misuse, or failure to follow care instructions.

If you believe a product is defective, please contact Kingdom of Wow at hello@kingdomofwow.com with a description of the defect and photographs. Kingdom of Wow will respond within 2 working days and will work with you to find a suitable resolution.

Nothing in these General Terms and Conditions affects your statutory rights as a consumer under applicable EU or national law.

9. Complaints and Dispute Resolution

If you have a complaint about your order or about Kingdom of Wow's service, please contact us in the first instance at hello@kingdomofwow.com. We aim to respond to all complaints within 2 working days and to resolve them within 14 days.

If your complaint relates to a potential product safety concern - including any injury, accident, or unexpected product failure - please identify this clearly in your message. Kingdom of Wow is required to log and investigate all product safety complaints in accordance with Regulation (EU) 2023/988 (General Product Safety Regulation). Such complaints will be handled with priority and, where required, reported to the relevant market surveillance authority.

If we are unable to resolve your complaint to your satisfaction, you may refer the matter to an alternative dispute resolution body. EU consumers also have access to the European Commission's Online Dispute Resolution platform.

10. Governing Law and Jurisdiction

These contracts are governed by the laws of the Netherlands.

Notwithstanding the foregoing, consumers resident in an EU Member State retain the benefit of any mandatory provisions of consumer protection law applicable in their country of residence that cannot be derogated from by agreement, in accordance with Article 6 of Regulation (EC) 593/2008 (Rome I).

Any disputes arising from or in connection with these General Terms and Conditions that cannot be resolved through our complaints procedure shall be submitted to the competent courts of the Rechtbank Oost-Brabant, the Netherlands, for disputes with business customers. Consumer disputes may alternatively be brought before the competent courts of the consumer's place of residence within the European Union.

11. Intellectual Property

All content on kingdomofwow.com, including but not limited to text, images, logos, product designs and video, is the property of Kingdom of Wow or its licensors and is protected by applicable intellectual property laws. No content may be reproduced, distributed or used without the prior written consent of Kingdom of Wow, except as permitted by applicable law.

12. Website Use

You must not use this website in any way that causes or may cause damage to the website or impairment of its availability or accessibility, or in any way that is unlawful, illegal, fraudulent or harmful.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of or is linked to any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities on or in relation to this website without Kingdom of Wow's express written consent.

13. Restricted Access

Kingdom of Wow reserves the right to restrict access to areas of this website, or indeed the entire website, at its discretion. If Kingdom of Wow provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.

Kingdom of Wow may disable your user ID and password at its sole discretion without notice or explanation.

14. User Content

In these terms and conditions, your content means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

You grant to Kingdom of Wow a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your content in any existing or future media. You also grant to Kingdom of Wow the right to sub-licence these rights, and the right to bring an action for infringement of these rights.

Your content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or Kingdom of Wow or a third party (in each case under any applicable law).

You must not submit any content that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

Kingdom of Wow reserves the right to edit or remove any material submitted to this website, or stored on Kingdom of Wow's servers, or hosted or published upon this website.

Notwithstanding Kingdom of Wow's rights under these terms and conditions in relation to your content, Kingdom of Wow does not undertake to monitor the submission of such content to, or the publication of such content on, this website.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Kingdom of Wow shall not be liable for any indirect, special or consequential loss, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, or loss of reputation or goodwill.

Nothing in these General Terms and Conditions excludes or limits Kingdom of Wow's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any matter which it would be unlawful to exclude or limit.

Nothing in these General Terms and Conditions affects your statutory rights as a consumer under applicable EU or national law, including your rights under the legal guarantee of conformity described in Section 8.

16. General Provisions

Severability

If any provision of these General Terms and Conditions is found to be unlawful or unenforceable, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect.

Reasonableness

By using this website, you agree that the exclusions and limitations of liability set out in these terms and conditions are reasonable. If you do not think they are reasonable, you must not use this website.

Other Parties

You accept that, as a limited liability entity, Kingdom of Wow has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against Kingdom of Wow's officers or employees in respect of any losses you suffer in connection with the website. Without prejudice to the foregoing, you agree that the limitations of warranties and liability set out in these terms and conditions will protect Kingdom of Wow's officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Kingdom of Wow.

Entire Agreement

These General Terms and Conditions, together with the Privacy Policy and Cookie Policy published separately on this website, constitute the entire agreement between you and Kingdom of Wow in relation to your use of this website and the purchase of goods through it. They supersede all previous terms. The Privacy Policy is available at kingdomofwow.com/pages/privacy-policy and the Cookie Policy is available at kingdomofwow.com/pages/cookie-policy.

Assignment

Kingdom of Wow may transfer its rights and obligations under these terms to another organisation without notifying you, provided that this does not affect your rights under these terms. You may not transfer your rights or obligations under these terms to another person.

Variation

Kingdom of Wow reserves the right to revise these General Terms and Conditions from time to time. The revised terms will apply from the date of publication on this website. Changes do not affect orders already placed before the date of revision.

Registrations and Authorisations

Kingdom of Wow is registered with the Dutch Chamber of Commerce (Kamer van Koophandel) under number 69408300. Kingdom of Wow holds all registrations and authorisations necessary for the operation of its business to the extent required by applicable law.

Last updated: 25 June 2026

These General Terms and Conditions are published in English. Dutch (Algemene Voorwaarden) and German (Allgemeine Geschäftsbedingungen) versions are also available and apply to purchases made through the respective language versions of our website. The Privacy Policy and Cookie Policy are published as separate documents: kingdomofwow.com/pages/privacy-policy and kingdomofwow.com/pages/cookie-policy.