Exchanges & Returns

We’re confident that you’ll love our footwear, but if for any reason you’re not completely hooked, our products can be returned or exchanged within 30 days of purchase.

All we ask is that items are returned to us in a like-new condition and include the original packaging. So be mindful to try on our footwear indoors and on a clean surface. Any items returned to us that aren't in their original condition and/or without original packaging won't be eligible for refund/exchange. 

As a small brand with limited stock we ask all returns/exchanges are shipped within 7 working days of the return label being issued. 

To arrange a return or exchange please read the notes below. Then contact our friendly team at hello@kingdomofwow.com to receive a return label and discuss your requirements.

Exchanges:

For a quick exchange due to a sizing issue, simply place a new order for the right size. If you haven’t already done so, we’d recommend following our measuring instructions before reordering, these can be found here. Upon receipt of the original order, we’ll issue a full refund* including shipping fees.

*As we’re covering the cost of your return, we kindly request that any promotional discount you may have received with your initial order not be used when making your exchange purchase. Our promotional discounts are for repeat customers, if used on an exchange purchase, we reserve the right to refund the order of the lesser value. 

Returns:

For returns, the buyer is responsible for return shipping costs. On approval of a refund, we'll US$ 5.00 from the refund amount. 

Faulty items:

In the rare event that one of our items is defective, please contact hello@kingdomofwow.com with a detailed description and photographs of the defect. We’ll respond to your message within 2 business days and will work with you to find a satisfactory solution. Should a return be required, on receipt of the item, we’ll exchange the item free of charge or issue a refund including all shipping costs. 

Refund process:

Refunds will be processed within 7 days on receipt of the returned item.