Returns & Exchanges

We’re confident that you’ll love our footwear, but if for any reason you’re not completely hooked, our products can be returned or exchanged within 30 days of purchase.

All items must be returned in a like-new condition and include the original packaging. So please be mindful when trying on our footwear and do so indoors and on a clean surface. Any items returned to us that are not in their original condition and/or without their original packaging will not be eligible for refund/exchange. 

Returns/exchanges should be shipped within 7 working days of the return label being issued. 

To arrange a return or exchange please read the notes below. Then contact our friendly team at [email protected] to receive a return label and discuss your requirements.

Exchanges:

For a quick exchange due to a sizing issue, simply place a new order for the right size. If you haven’t already done so, we’d recommend following our measuring instructions before reordering, these can be found here. Upon receipt of the original order, we’ll issue a full refund* including shipping fees.

*As we’re covering the cost of your return, we kindly request that any promotional discount you may have received with your initial order not be used when making your exchange purchase. Our promotional discounts are for repeat customers, if used on an exchange purchase, we reserve the right to refund the order of the lesser value. 

Returns:

For returns, the buyer is responsible for return shipping costs. On approval of a refund, the following shipping fees will be deducted from the refund amount. 

U.S.A. $5.00

Rest of the World $25.00

Faulty items:

In the rare event that one of our items is defective, please contact [email protected] with a detailed description and photographs of the defect. We’ll respond to your message within 2 business days and will work with you to find a satisfactory solution. Should a return be required, on receipt of the item, we’ll exchange the item free of charge or issue a refund including all shipping costs. 

Refund process:

Refunds will be processed within 7 days on receipt of the returned item.